Long-distance journeys in electric cars are unthinkable without modern DC charging stations. Tesla has pioneered this technology with its Supercharger network, largely alleviating its customers' fears of limited range and long charging times.
But of course, this only applies as long as fast charging at the Superchargers actually works. What should you do if the charging process only produces error messages but no increase in range?
Why doesn't Tesla support DC fast charging?
You've parked at the Supercharger, the charging cable is plugged in, and the battery should be recharging. But Tesla DC fast charging isn't working. What could be the reason?
Is it plugged in correctly?
The first check should be whether the cable is properly plugged in and locked. Dirt in the connector can also be a cause of the malfunction. However, proceed with extreme caution when cleaning the Supercharger cable, as the contacts are live.
To prevent dirt from accumulating afterwards, it is recommended to one Charging port cover.
Try other charging stations
If the error persists, you should switch to a different Supercharger charging station or to a completely different charging option to rule out a fault with the individual charging station.
Charging adapters can also be the cause of the problem. If you're using one and have the option to charge without it at certain charging stations, try it. While this won't directly solve the problem, it will help in identifying the culprit.
Let Tesla sleep
Is the problem persistent? Then you could try a few resets. First, put your Tesla to sleep: turn off Sentry Mode, lock the car, and move far enough away so that the key is no longer detected. This allows the car to enter a standby mode after a short time, which can fix many software problems.
A complete reset can never hurt; here's how to do it. Resetting the Tesla computer.
Tesla Hotline
The last option is to get help from Tesla. This can be done either via the breakdown hotline at +49 (0) 30 700 149 725, which should also be able to directly access your vehicle's diagnostic data, or via a service center.
Have you ever had charging problems? Tell us about it in the comments!
