Right of withdrawal
Consumers have a right of withdrawal in accordance with the following definition, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract without giving any reason.
The withdrawal period is 30 days
- from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods or, in the case of contracts for the delivery of goods,
- from the date of conclusion of the contract in the case of contracts for services.
To exercise your right of withdrawal, you must inform us (Kopp & Marenec GbR, Lucas-Cranach-Str. 6 (mailbox)/Schweinfurter Str. 24 (Warehouse, Returns), 97337 Dettelbach, Germany, Phone: +49 1590 684 66 73 (No support hotline!), E-Mail: info@teslabs.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the enclosed sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than four months from the date of withdrawal;you are obliged to pay back the purchase price immediately and at the latest within fourteen days from the day on which we receive the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
In the case of contracts for the delivery of goods, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods immediately and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract.
Return shipments/returns can only be sent to the following address:
Kopp & Marenec GbR, Schweinfurter Str. 24, 97337 Dettelbach, Germany.
The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. The direct costs of returning goods which, due to their nature, cannot be returned to us normally by post (forwarding goods) are estimated at a maximum of around 200 euros for each such item
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality. If, in the case of contracts for services, you have requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is required or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
The right of revocation expires prematurely in the case of contracts for services if we have provided the service in full and we have only started to perform the service after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation upon complete fulfillment of the contract by us.
General information
1) Please avoid damaging and soiling the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against damage during transportation.
2) Please do not send the goods back to us freight collect.
3) Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you wish to withdraw from the contract, please complete this form and return it to us.
To
Kopp & Marenec GbR
Lucas-Cranach-Str. 6 (mailbox)/Schweinfurter Str. 24 (warehouse, returns)
97337 Dettelbach
Germany
E-mail: info@teslabs.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________/received on (*) __________________
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Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only for notification on paper)
_________________________
Date
(*) Unzutreffendes streichen
