Tesla does a lot of things differently than the established car manufacturers - and service is no exception. Electric vehicles are much less prone to workshop visits than combustion engines anyway, but even if something does break down, Tesla has an innovative approach and will send the repair crew to your home.
In this article, we will show you exactly how the Tesla Ranger works using an example.
Tesla Ranger: Service procedure
Booking an appointment
If you notice the damage, you can easily book a repair appointment in the Tesla app under the "Service" tab. You will then be asked to select the appropriate category for the damage and describe it in detail.
In our example, this message could look something like this: "Left windshield wiper defective, no longer moves. First performed on 25.04.2022, most recently on 28.04.2022. Occurs with every operation".
You can also upload up to 5 pictures of the windshield wipers in the app to add to your description. Finally, enter your address and choose a suitable date and time - that's it! Tesla technicians will visit you at the desired time.
By the way: You can also change or cancel booked appointments in the app at any time.
Cost estimate
Once the appointment has been booked, the Tesla app will usually provide you with a cost estimate -according to several reports, even if the repair is still covered by the warranty. You should only accept this if your warranty has already expired.
Tesla Service Center
If the on-site technician cannot solve the problem, he will refer you to the nearest Tesla Service Center - you can also make this appointment in the app. Depending on the damage, it is also possible that only this option is available in the app when the original booking is made.
In any case, the service center will access your car remotely to prepare for the appointment and order any parts required.
